Payments On Fire » George Peabody

Episode 85 – It’s Hard to Communicate about Chargebacks – Keith Briscoe, Ethoca

By George Peabody on January 24 2019

eCommerce fraud rates are rising and that means more cardholders are seeing unauthorized charges on their accounts. The cardholder remedy is to call either the merchant or the issuer to flag the problem. If the cardholder turns to the issuer to resolve the problem, the remedy is often an expensive chargeback for the merchant and […]

Payments on Fire

Episode 84 – Diving into the Deep Data Pool – Feedzai’s Saurabh Bajaj and Nick Stanchenko

By George Peabody on December 26 2018

Fraud prevention today is about how quickly we can separate good customers from questionable ones and, for those doubtful transactions, use the right set of tools and data sources to optimize speed, costs, and fraud losses. When it comes to fraud prevention, it turns out that data is key. No revelation there, but how we […]

Payments on Fire

Episode 83 – Settlement Systems in Detail – Carol Coye Benson, Glenbrook

By George Peabody on November 19 2018

Payment Innovation Moves to the Core When we conduct our Glenbrook Payments Boot Camp, our first graphic illustrates the three essential steps in every transaction – initiation, funding, and completion. When looked at through the lens of of the past decade most innovation has been in initiation. Consider: Apple Pay, Google Pay, Venmo, QR codes. […]

Payments on Fire

Episode 82 – Restaurant Payments Deep Dive – Tim McKenna, Heartland Payment Systems

By George Peabody on November 13 2018

Restaurant payments is a complex area especially for those companies serving the mid-sized and large restaurant operator. They have different needs that extend well beyond payment acceptance but even that is a highly variable concern. Ever notice that we pay differently depending upon the type of restaurant we’re in? It’s always been walk up and […]

Payments on Fire

Episode 81 – Real-Time Payments Network Update – Steve Ledford, TCH

By George Peabody on October 25 2018

For those of you who didn’t make it to Money20/20 and want to hear the latest on The Clearing House’s Real-Time Payments Network (RTP), take a listen to this update conversation with Steve Ledford, SVP at The Clearing House for the RTP Network. A year ago, The Clearing House got out of the gate with […]

Glenbrook

Episode 80 – Talking Tokenization – Glenbrook’s Russ Jones

By George Peabody on October 18 2018

The payment industry’s responses to ongoing payment security concerns are many. We have procedural approaches and technical ones. For example, we are requiring merchants to attest to their compliance with PCI security standards that themselves include procedural requirements. Technical solutions are also called out by PCI and are, of course, being applied across the ecosystem. […]

Payments on Fire

Episode 79 – The Last Mile: Domestic Connectivity in eCommerce – Steve Villegas, PPRO

By George Peabody on October 5 2018

In the U.S., there’s the automatic assumption that payment cards and perhaps PayPal are the way to pay online. But if you’re an eCommerce merchant trying to sell in the Netherlands, you’d better support the domestic system known as iDeal. Connectivity into domestic payment systems is an important and complex issue. There are over 150 […]

Payments on Fire

Episode 78 – Identity Verification in Fraud Prevention – Ajay Andrews, Whitepages

By George Peabody on September 13 2018

Knowing who you’re dealing with online is critical if you’re taking transaction risk. Digital identity is tough. To address that challenge – and it is a challenge – relying parties, those who take on risk, employ two broad categories of technology: active tools that require user interaction and passive network-based approaches. When the user is […]

Payments on Fire

Episode 77 – Voice Enabling the Digital Credit Union – Alex Chan, Central 1

By George Peabody on September 12 2018

Alexa. Siri. Cortana. We’re talking to or at our machines. I walk into my office and say “Hey Google, what’s the weather?” or “Hey Google, when’s my first appointment?” When I’m driving in a strange town, it’s “hey Google, navigate to the [fill in the blank] hotel.” This kind of hands-free access to information is […]

ACH

Episode 76 – Payments Canada – Justin Ferrabee, COO

By George Peabody on July 19 2018

During the Glenbrook Payments Boot Camp we make clear that national payments systems are domestic by definition. Each country has its own set of systems to effect payments. We point out that national payment systems differ in many of their details. Regulation, operating rules, governance, ownership, technology, and more are highly variable. At the same time, […]