Glenbrook

Episode 99 – Reducing Chargeback Handling Pain – Rick Lynch, Verifi

By George Peabody on August 8 2019

One of the privileges of using a card to make a payment is the ability to dispute that charge should something go wrong. Maybe you ordered one garden rake but got charged for two. Perhaps you ordered a sweater and, as my colleague Allen Weinberg puts it, “got shipped a box of rocks.” Or you […]

Glenbrook

Episode 96 – Enterprise Risk, No Time to Relax – Tricia Phillips, Kount

By George Peabody on June 12 2019

The task of risk management in the payments business keeps getting bigger. Where once the concern was confined to payments alone – starting with counterfeit checks and currency – payment electronification has created a universe of potential risks. Risk now includes fraudulent cards, system and network hacks, data breaches, and account takeover with all the […]

Glenbrook

Episode 94 – Digital Identity and Blockchain Tech – Andre Boysen, SecureKey

By George Peabody on June 6 2019

Digital identity is one of the most solution-resistant challenges to online commerce and, indeed, our online lives. It is basic to online trust, an elusive condition undermined by data breaches, abuse of our data by service providers, and fraudsters. That’s not to say we aren’t trying. Providers of all stripes are applying their value add […]

Glenbrook

Episode 90 – PSD2 Enables Fintech Competitors – Myles Stephenson, Modulr

By George Peabody on April 12 2019

The U.K. and the EU take a very different approach to payments industry evolution than here in the States; the former directed by government mandate, the latter by marketplace dynamics and the lighter touch of regulators. But both are responding, at different speeds, to the need of fintechs and enterprises for access to bank-based data […]

Glenbrook

Episode 80 – Talking Tokenization – Glenbrook’s Russ Jones

By George Peabody on October 18 2018

The payment industry’s responses to ongoing payment security concerns are many. We have procedural approaches and technical ones. For example, we are requiring merchants to attest to their compliance with PCI security standards that themselves include procedural requirements. Technical solutions are also called out by PCI and are, of course, being applied across the ecosystem. […]

Glenbrook

Episode 61 – Payments Systems in the US – Third Edition – Glenbrook’s Russ Jones

By George Peabody on August 29 2017

We all know that the evolution of payments systems in the U.S. is accelerating. That’s why Glenbrook has just published the third edition of our book, Payments Systems in the U.S. – Third Edition: A Guide for the Payments Professional, the definitive guide to the how and, in particular, the why of our multiple payments systems. […]