It is super instructive to hear about payments evolution. So, it’s time to take a trip. In this Payments on Fire® episode we speak with Charles Ifedi, one of the founders of Interswitch, one of the leading digital payments providers in Nigeria, and founder of customer engagement platform company eBanqo.
We hear a lot – and deservedly so – about innovative fintech companies but we hear very little about the advanced and highly competitive payment system already in place in Nigeria. Take a listen as Glenbrook partner Elizabeth McQuerry, partner in charge of Glenbrook’s Global payments consulting practice, talks with Charles about the Nigerian payments ecosystem, his role in developing one of the leading payments providers there and and his new venture in improving the front end of financial services with conversational AI .
Image taken from a commemorative sign celebrating the 10th anniversary of the Verve card brand and featuring the Interswitch founders, taken at the company’s headquarters in Lagos, Nigeria. From left Charles Ifedi, Mitchell Elegbde and Akeem Lawal.
Payments in Nigeria are huge in every way. Its large population – some 200 million – allows digital payments to thrive even as the banked population remains stubbornly low at just under 40% of the adult population. Unlike the eastern Africa experience of telco-led companies like M-PESA, Nigerian telcos are not allowed to serve as payments providers. They aren’t banks but their agent networks serve an essential role in last mile service delivery. That said, recent regulatory changes are allowing partner companies of these telcos to apply for the country’s payments services bank license.
Nigerians have been able to take advantage of instant or real-time payments for a decade. You can’t say that for Americans. It’s quite common to see people making instant payments transfers from their mobile devices via the simple USSD menu interface on feature phones. Those with smartphones take full advantage of app-based interfaces.
These instant payments are often used to buy things in retail shops as well as to make business or personal transfers. Payment by debit and credit card is also quite common and Nigeria is home to Verve, the pan-African card brand.
Listen in as Charles, who was Verve’s first CEO, reflects on developing the Interswitch brand and discusses how Nigerians are making payments at small and large merchants during the Covid-19 lockdown, the successes of ATMs and their challenges to growth, the failure of biometrics, and about the Nigerian payments ecosystem overall.